Colonial Water Requests Customers Refrain from Non-essential Water Use and Irrigation

Image of lawn irrigation sprinklers by Daniel Borker from Pixabay

In an announcement dated September 8, 2021, Colonial Water Company asks its Dover customers to abstain from outdoor irrigation and non-essential water use through Tuesday, September 14, 2021.

The company has been the subject of multiple complaints of discolored water.  It is requesting on its website that customers keep system demands to a minimum while it redevelops a Francis Street well.

The company is taking its largest producing well offline for "redevelopment," an attempt to address the discoloration issues.  Redevelopment entails cleaning the well screen and the surrounding gravel layer and forcing pressurized water through the gravel to remove sediment.

Colonial Water's website also states that recommendations from a third-party consultant to reduce water discoloration will be submitted to Massachusetts Department of Environmental Protection this Friday, September 10, 2021.  

Findings and recommendations from the consultant's second, "larger scale study" is expected to be provided in mid-October.

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