Update: As of Wednesday, February 8th, following Westwood Minute's alert to the companies and the FDA, the February 2nd recall notice has been revised to include the correct phone number so that the earlier mistake, as described below, no longer appears.
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Both the Federal Drug Administration (FDA) and Delsam Pharma have confirmed to Westwood Minute that, as reported by a Norwood resident, there is an error in the Delsam Pharma phone contact information provided to consumers in Global Pharma Healthcare's February 2, 2023 voluntary recall of Artificial Tears Lubricant Eye Drops distributed by Delsam Pharma.
As previously described by Norwood resident Deb M. to Westwood Minute, the phone contact information provided to consumers connects not to Delsam Pharma but to her employer, a garage door company with an office in Norwood, Massachusetts.
After being unable to reach Delsam Pharma on Saturday, February 4th, Westwood Minute reached out to both FDA and the company on Sunday, February 5th. A representative from Delsam Pharma immediately responded and confirmed the error, but did not clearly state what, if any, corrective action would follow.
The Delsam Pharma representative agreed that, rather than the incorrect phone number previously disseminated nationwide, the correct phone number which consumers should call with questions about the recall of Artificial Tears Lubricant Eye Drops distributed by Delsam Pharma is: 1-866-826-1306.
On Monday, February 6th, a representative from FDA expressed thanks to Westwood Minute for bringing the mistake to its attention and stated that it would work on a correction immediately.
Updated 2/8/2022.
The above photo shows a second version of the outer packaging of the recalled Artificial Tears Lubricant Eye Drops. Source: fda.gov (accessed Feb. 6, 2023).
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