DWWD Asks Customers To Be on Alert for Spoofing Calls that Attempt to Defraud

Thanks to Dedham-Westwood Water District for contributing this news to Westwood Minute.

Dedham, MA – The Dedham-Westwood Water District (DWWD) is asking all customers to be on alert after a Dedham customer notified the District about a spoofing voicemail they received. The voicemail stated that the customer had an outstanding balance of $415 and instructed the customer to contact the caller as soon as possible, to sort things out.

After investigating, both DWWD and the Dedham Police Department believe this spoofing call was an attempt to defraud the customer.

The District reminds its customers that it will never call to demand immediate payment over the phone via credit card, electronic funds transfer, or bank draft. It advises customers to be careful before providing personal information to anyone over the phone.

The District advises Westwood residents who experience this type of call to contact the Westwood Police at 781-320-1000. Dedham residents who receive a call like this should contact the Dedham Police at 781-326-1212.

Additionally, DWWD offers its availability to answer questions about customers' water bills. DWWD's Customer Service team can be reached for help with bill-related questions on Mondays through Fridays, from 8:30 a.m. to 4:30 p.m. by calling 781-329-7090.

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